Working as a Starbucks barista, 20 year old, Andrew Richardson, has dealt with his share of rude customers, however he never expected to get a written apology from one of them.
Last Monday, March 20th, Andrew was working the drive-thru at the only Starbucks in Bishop, CA, when an irritated woman, later to be known as Debbie, came in to order her drink.
The very next day she walked back into the store and asked Andrew if he was working, Monday. After confirming that she apologized to him and handed him a card. Inside the card was a written apology with a $50 bill.
The letter stated, “I was less than understanding and my manner was curt. I need to apologize. The thought of leaving a trail of unkindness like that is so not the path I want to reflect…You are a young man, clearly working hard to build a future and you should be commended.”
Richardson was stunned, because while he remembers her, being “mildly irritating”, he did not believe that she was that unpleasant.
Donna Smalley, store manager and Richardson’s boss, said, “Obviously, she was having a bad day. I think it’s phenomenal what she did,” Smalley said, adding that Richardson, who has worked in the shop for two years, is a “great” employee. “We appreciate him.”
