TxDot has apologized issuing this statement found below for billing errors and have suspended all Pay By Mail invoices and violations until they resolve the issue. TxDot reports that EZTag, TxTag and TollTag (Houston, Austin and Dallas toll authorities) have been working to allow their toll tags to work with Kansas and other states so that Texas toll tag users can drive on other states’ toll roads using their same tags. During this time, the transfer of account information between the partnering toll authorities was delayed, thus causing the errors”
We apologize for the experience people are having with toll billing at this time. We believe weve captured all the issues and were in the process of correcting them as quickly as we can. In the interim, we are going to suspend all Pay By Mail invoices and violations until we are sure weve got this issue resolved.
Be assured customers will NOT pay any fees that they did not accrue on their own. In fact, those customers with any of the Texas tolling authority tags TxTag, EZTag and TollTag do not have to call in; we are working with those tolling agencies to reverse the erroneous charges. However, should a customer want to speak with someone, those with TxTags or who received a TxTag bill can call us at 888-468-9824. We are extending our call center hours from 8 a.m. to 7 p.m. Monday through Friday. Again, we sincerely apologize for this system error and assure you we are making this right.
